3k99's Privacy Policy

1 Introduction and Scope

3k99 ("we", "our", "platform") operates an online casino and betting service for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information.

This policy applies to all individuals who visit or use our website 3k99.cam. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please do not use our services.

2 Information We Collect

We collect the following types of information for the purpose of registration and providing services on the 3k99 platform:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• National ID or passport number (where applicable)

2.2 Financial Information

• bKash, Nagad, or Rocket account number
• Transaction history (deposits and withdrawals)
• Bank account details (where applicable)

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Login time and date
• Pages visited and navigation patterns

2.4 Gaming Activity Information

• Bet history and game activity logs
• Win and loss records
• Preferred games and categories
• Bonus and promotion usage history

3 How We Collect Information

We collect your information through various methods. The main methods are described below:

3.1 Information Provided Directly

You provide information directly to us when you register on 3k99, verify your account, request a deposit or withdrawal, or receive support through live chat.

3.2 Automatically Collected Information

Our system automatically records certain technical information — such as your IP address, cookie data, and page visit logs. This information is used to improve platform security and service quality.

3.3 Through Third Parties

For identity verification and fraud prevention, we may receive limited information from trusted identity verification providers. In such cases, the third party's own privacy policy will also apply.

4 Purpose of Using Information

3k99 uses your information only for lawful and transparent purposes. The main purposes are listed below:

• Account Management: Registration, login, profile updates, and account verification.
• Processing Financial Transactions: Completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: Providing 24/7 live chat support and resolving complaints.
• Security and Fraud Prevention: Detecting unauthorized access and suspicious activity.
• Responsible Gaming: Identifying excessive betting patterns and intervening in a timely manner.
• Bonuses and Promotions: Creating offers relevant to you.
• Legal Compliance: Complying with applicable laws and regulations.
• Platform Improvement: Analyzing user experience to improve services.

5 Data Storage and Security

3k99 treats the protection of your information as its highest priority. We store your information following the best security standards in the industry.

5.1 Technical Security Measures

• SSL Encryption: All data transmitted on our platform is protected by SSL/TLS encryption.
• Data Encryption: Sensitive information stored on our systems is encrypted using industry-standard encryption algorithms.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.

5.2 Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, or fraud prevention needs.

5.3 Staff Access

Only authorized staff can access your personal information, and they are bound by confidentiality obligations. We use role-based access controls to prevent unnecessary access.

6 Sharing Information with Third Parties

3k99 does not sell or rent your personal information to third parties. However, certain information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technology services. These partners are contractually bound to follow our guidelines and privacy standards.

6.2 Legal Requirements

We may provide necessary information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

6.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such cases, we will notify you in advance and the protections of this privacy policy will continue to apply.

7 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the proper functioning of the platform.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, managing security tokens, and saving your preferred language. They cannot be disabled.

7.2 Functional Cookies

These cookies remember your preferences and provide a personalized experience — such as your preferred game category or interface settings.

7.3 Analytics Cookies

To improve service quality, we collect anonymous analytics data — such as which pages are visited most often and where users encounter issues.

7.4 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

8 Your Rights

As a registered user of 3k99, you have the following rights:

8.1 Right to Access

You may request a copy of your personal information held by us at any time. We will take up to 30 working days to process this request.

8.2 Right to Rectification

If your information contains errors or is incomplete, you may request a correction. This request can be made through account settings or via live chat.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations or active dispute resolution.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted — for example, if the accuracy of the information is in question.

8.5 Right to Object

You have the right to object to the processing of your personal information for specific purposes. To exercise this right, contact us via live chat or email.

9 Privacy of Minors

3k99 is strictly not intended for anyone under the age of 21. We do not intentionally collect information from anyone under the age of 21.

We take age verification measures during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you suspect that a minor is using our platform, please notify us immediately.

10 Changes to This Policy

We may update this privacy policy from time to time — due to changes in our services, legal requirements, or security improvements.

For significant changes, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A message will be sent to your registered email.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We recommend that you review this page regularly.

11 Contact Us

Contact us for any questions or concerns about this privacy policy, or to exercise your rights: